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Meizicht · Posted 06-27-2012, 09:23 PM

Dear PayPal;

So first I was suddenly railroaded by a sudden locking of my account. No reason, just for the fun of it, right? I looked at your compromise about how to fix the "problem" that you "ran into" with my account - although I think it's HIIILLAAAAARIOUS that you don't even tell me what this "problem" is - and you tell me that I have to just hand over my Social Security number, my Tax information, my utility bills and a photo ID... even though the most I've had in my account was $50 at one time? Uh sure, let me just hand over my ENTIRE IDENTITY TO STRANGERS OVER THE INTERNET.

Yeah, no thanks.

So I ignore you for a while. After all, I only have one cent in there. But you tell me that I also cannot close my account either... which is useless. I can't do anything with you now. Of course, I'm frustrated - or rather, plain pissed - so I decided maybe you'd answer my questions though customer service like everyone else does, and we can be happy again.

Instead, I get automated responses everywhere. Not one of them tells me what the "problem" is. I guess whatever "problem" it is, isn't important enough to tell me? You know, because.. it's not like this has to do with all my bank information. Or my identity. I mean the "problem" could be someone used my account without my knowledge, but pffft, like that's important enough to tell me, right? Right.

At this point, I find out this has been scattered around and growing to more users since 2011. Because of the IRS wanting to tax large business accounts that move around tons of money all the time. Well I am not a large business, nor do I have a business account. My account says personal use and like hell I'd be moving anywhere near $2k in and out of it. So why me? Ridiculous.

Alright so I decided not to deal with you, and just use my debit card for everything, thinking that was a quick solution as far as buying stuff goes.

Oh no. Ooooohhh no.

Now I know what the "problem" is. You hate MasterCard debit cards. That's why my account was locked. That's why you wont let me pay for anything at all. That's why I can't use MY money for anything, since you are the middleman everywhere.

Unless I switch banks to one who uses Visa or something that isn't MasterCard. What the fuck.

Oh here's what your administrator said to some other people who were lucky enough to talk to a HUMAN:

After some googling since nobody else would help me with this damn problem I find others having the same or similar problems.

"Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model."

"Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model."

"Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model."

What kind of incompetent-... Your own admins can't even do anything! How efficient.
-___-

So ohey, my money is useless now. Because my bank uses MasterCard. Something totally out of my control. Love you too, Paypal. It sucks that you're the only payment method of most everything I use.

Thank you for royally screwing me.

Sincerely,
A customer never giving you his patronage ever again.

Meizicht Cage			#413
	Dear PayPal; So first I was suddenly railroaded by a sudden locking of my account. No reason, just for the fun of it, right? I looked at your compromise about how to fix the "problem" that you "ran into" with my account - although I think it's HIIILLAAAAARIOUS that you don't even tell me what this "problem" is - and you tell me that I have to just hand over my Social Security number, my Tax information, my utility bills and a photo ID... even though the most I've had in my account was $50 at one time? Uh sure, let me just hand over my ENTIRE IDENTITY TO STRANGERS OVER THE INTERNET. Yeah, no thanks. So I ignore you for a while. After all, I only have one cent in there. But you tell me that I also cannot close my account either... which is useless. I can't do anything with you now. Of course, I'm frustrated - or rather, plain pissed - so I decided maybe you'd answer my questions though customer service like everyone else does, and we can be happy again. Instead, I get automated responses everywhere. Not one of them tells me what the "problem" is. I guess whatever "problem" it is, isn't important enough to tell me? You know, because.. it's not like this has to do with all my bank information. Or my identity. I mean the "problem" could be someone used my account without my knowledge, but pffft, like that's important enough to tell me, right? Right. At this point, I find out this has been scattered around and growing to more users since 2011. Because of the IRS wanting to tax large business accounts that move around tons of money all the time. Well I am not a large business, nor do I have a business account. My account says personal use and like hell I'd be moving anywhere near $2k in and out of it. So why me? Ridiculous. Alright so I decided not to deal with you, and just use my debit card for everything, thinking that was a quick solution as far as buying stuff goes. Oh no. Ooooohhh no. Now I know what the "problem" is. You hate MasterCard debit cards. That's why my account was locked. That's why you wont let me pay for anything at all. That's why I can't use MY money for anything, since you are the middleman everywhere. Unless I switch banks to one who uses Visa or something that isn't MasterCard. What the fuck. Oh here's what your administrator said to some other people who were lucky enough to talk to a HUMAN: After some googling since nobody else would help me with this damn problem I find others having the same or similar problems. "Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model." "Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model." "Actually, anyone can contact us and we can review the account. But there's no guarantee we'd be able to tell you how to make your payment; we don't have the ability to override our security model." What kind of incompetent-... Your own admins can't even do anything! How efficient. -___- So ohey, my money is useless now. Because my bank uses MasterCard. Something totally out of my control. Love you too, Paypal. It sucks that you're the only payment method of most everything I use. Thank you for royally screwing me. Sincerely, A customer never giving you his patronage ever again.
		Posted 06-27-2012, 09:23 PM